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So, how are we HIPAA compliant?

We’ve got all three bases covered to protect your client’s electronic Protected Health Information (ePHI) in thera-LINK – technical, administrative, and physical.

HTTPS secured site and video conferencing
Full Database Level Encryption (at rest and in motion)
All passwords are fully encrypted and not stored or accessible
Restricted Access to only authorized users
SOC Type II Certified and Biometric Secured Data Centers
No recording technologies of any kind are used
HIPAA logo
Business Associate Agreement (BAA) for all subscribers
Secondary AES-256 Encryption
Credit card data not stored in our system – additional PCI compliance
HIPAA trained and certified support staff (24x7x365)
Annual risk analysis performed on all systems
thera-LINK calendar

Use a PC, Mac, Android, or iOS device!

We don’t think you or your clients should have to choose!  Just use whatever computer, tablet, or phone you already use every day.

Works in most browsers

Chrome, Firefox, Edge, or Internet Explorer — runs right in your browser window!

No special hardware needed

No need to spend money on additional hardware. All you need is a computer with an internet connection and a webcam, which is built in to most all laptops today.

Connection auto adjusts

Video connection will automatically adjust as needed based on your bandwidth so you are constantly seeing the highest quality picture possible.

Built from the ground up for therapy

We thought of everything.  Everything is branded with providers and clients in mind so you can easily navigate around the system.

Customized waiting room with music

Choose the waiting room image and music that suits your business.  Your clients wait in your waiting room before you begin the session – just like in your office.

Schedule sessions online

Use the built in, easy-to-use calendar to schedule your client’s appointments or they can request an appointment with you from the client portal.

Accept payment online

Your clients can pay online before the session begins and you are notified they’ve paid.  We know online payment may not be for everyone so you have the option to bill separately as well.


HIPAA secure platform

PHI is just as important to us as it is to you.  Plain and simple, we comply with all HIPAA laws so you can rest easy when having an online session.

Available when you need us

Have a session when convenient for you and your clients.  We also have support representatives available to help you any time – day or night.

BAA provided

We provide a BAA (Business Associate Agreement)  for every customer so you can keep a copy for your records.  Dont worry, we’ve got you covered.